Return and Refund Policy
At Paint Point, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with our hassle-free return and refund policy.
Eligibility for Returns:
- Return Window: Items must be returned within 7 days of the purchase date.
- Condition of Products: The product must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of Purchase: A valid receipt or proof of purchase is required to process any returns.
Non-Returnable Items:
Certain products are not eligible for return:
- Items purchased during clearance or sale.
- Products that have been customized or mixed to a specific color.
- Products that have been opened or used.
Return Process:
- To initiate a return, contact our customer support team at +923328111360 with your order number and reason for return.
- Once your return request is approved, please return the product to address.
- Customers are responsible for any return shipping costs unless the product received was damaged or incorrect.
Refunds:
Once we receive the returned product, our team will inspect it. If the return is approved, we will initiate a refund to your original method of payment within 7-10 business days.
Damaged or Incorrect Items:
If you receive a damaged or incorrect product, please notify us within 48 hours of receiving the order, and we will arrange for a replacement or full refund.
Contact Us:
For any questions regarding our return and refund policy, feel free to reach out at infor@paintpoint.pk or speak to us at -923328111360.